date deadline

SLA / Response Date Calculator

Calculate due dates for replies, forms, and service windows. This is a free calculator built for quick repeat checks on mobile and desktop.

Advice for this situation

This tool helps when a ticket, complaint, form, or service promise has to be answered by a specific due date and the counting rule matters. In the UK, notice dates, leave dates, and business-day deadlines often depend on whether weekends count, whether bank holidays are excluded, and whether the contract sets a rule that is more specific than the default assumption.

The biggest error with SLAs is using working-day counting for a target that is actually written in calendar days. If the date is contract-sensitive, check whether the relevant rule is calendar days, working days, or a fixed number of weeks, because those three approaches can land on different dates.

UK guidance on this page is a practical planning layer, not legal advice. If the answer affects pay, dismissal, leave entitlement, or a formal workplace process, verify it against the contract, policy, collective rule, or official guidance that applies to your role.

  • Check the service standard wording before you count anything.
  • If the SLA is customer-facing, keep evidence of when the item was actually received.
  • Use working-day mode only when the policy clearly excludes weekends or public holidays.

What you can enter

  • Received date
  • Response window
  • Count by: Choose from Working days only, Calendar days.
  • Exclude public holidays: Turn the option on or off.

Example uses

  • Five-day SLA - Useful for business support workflows.

Frequently asked questions

  • Can this warn if overdue? Yes. It compares the due date to today.

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